Privacy Policy

Data privacy is highly important to CINEAK. This Privacy Notice explains the personal information we gather from you when you visit our website, how we handle this data, with whom it may be shared, and what choices you have regarding certain types of processing. For any questions about this Privacy Notice, please contact us at [email protected].

1. Introduction

CINEAK (Mitra NV, Kromstraat 110, 2520 Ranst, Belgium, company number BE 424.869.028) is committed to protecting your privacy and ensuring fair and lawful processing of your personal information. When you provide us with data about yourself, we recognise that you entrust us to use it responsibly.

This Privacy Notice describes the basis on which your personal data will be processed by CINEAK, acting as the controller of your information under the requirements of the General Data Protection Regulation (EU) 2016/679. Please read this document carefully to understand our views and practices regarding your personal data and how we intend to use it.

2. Personal Data We May Collect About You

“Personal Data” refers to any information that directly or indirectly identifies you, for example your name, email address, contact details, location data, or other factors related to your physical, economic, cultural or social identity, which you voluntarily provide when communicating with us.

We may collect the following categories of Personal Data:

Device Information

Information such as the browser type you use, your operating system, IP address, cookie identifiers, timestamps (including time spent per page), and click-through behaviour (such as which pages you viewed and for how long).

Contact Details

Certain areas of the website may allow you to contact us or request additional information. You are not required to enter any Personal Data, but such information may be necessary for us to deliver specific services or answer your inquiries.

There may also be situations where we require specific Personal Data to meet our contractual obligations or to exercise our rights under an agreement with you. Without this information, we may not be able to deliver certain services.

3. What We Use Your Personal Data For

We may process the Personal Data we hold about you for the following purposes, including internal administration and to ensure that the content on our website is presented in the most effective manner for you and your device:

  • Contact Details: To communicate with you and deliver services or information you have requested.
  • Contact Details: To send you important updates or notices about our services.
  • Contact Details: To perform activities required to fulfil contractual obligations and support our legitimate interest in providing you with efficient and secure services.
  • Device Information: To improve the content, usability, and administration of the website and our services.
  • Device Information: To better understand how visitors use our website.

The website may process information in aggregated form only—for example, total visitor numbers, number of visits per page, browser type, linked external websites, and IP addresses. CINEAK may analyse these aggregated statistics to manage the website, track usage patterns, and gather demographic information.

We may also process your information in connection with our legitimate interest in ensuring the security of our systems, preventing fraud or misuse, enforcing our terms and agreements, and administering the technical functioning of the website (including troubleshooting, diagnostics, testing, and similar operations).

4. Who We Share Your Personal Data With

We may share your Personal Data with the following types of recipients:

Companies Within Our Group

We may disclose your information to any affiliated company or entity within the CINEAK group for internal business purposes.

Service Providers and Partners

We may provide access to your Personal Data to suppliers, consultants, and service providers who assist us in operating our business and processing information on our behalf.

Third Parties

  • Where required by law, or in order to enforce our Terms and Conditions or other agreements, or to protect the rights, property, or safety of CINEAK, our customers, or others.
  • If we sell or acquire a business or assets, your Personal Data may be shared with the relevant buyer or seller.
  • If CINEAK or substantially all of its assets are acquired by a third party, the personal data we hold will transfer as part of the acquired assets.
  • Where you provide explicit consent at the time of registration or at a later point.

We do not share Personal Data with any other parties except as described above.

IP Addresses

We may collect information about your device, including your IP address, operating system, and browser type, for system administration purposes. This information relates to browsing patterns and may include identifiers of individuals.

Cookies

We use Google Analytics cookies. Data collected by these cookies may be transferred to and stored on servers in the United States in accordance with Google’s privacy policy.

  • Name: _ga
  • Expiry: 2 years
  • Use: These cookies help us understand how visitors use the website and what improvements can be made.

You can manage or disable analytics cookies through your browser settings. Disabling a cookie does not automatically delete it—you must remove it manually through your browser tools. If you disable analytics cookies, we may still process previously collected cookie information, but we will stop gathering new data from the disabled cookie.

5. Where We Store Your Personal Data

Most information we receive is transferred to us through email when you complete a form or send an inquiry. Some information may also be stored in secure sections of our website administration area for reference. In both cases, we retain this information under our legitimate interest to respond to your requests or maintain business records.

6. How Long We Keep Your Personal Data

We retain your Personal Data only for as long as necessary to fulfil the purposes described above or for as long as you remain a customer of CINEAK. After our relationship ends, we keep your information for a reasonable period as required by law or for legitimate business needs. Anonymous data that no longer identifies you may be used for statistical purposes without time limitations.

7. Your Right to Unsubscribe (Opt-Out)

If you wish to stop receiving marketing communications from us, you may email [email protected] or use the unsubscribe link included in our messages. Although using the unsubscribe link is the fastest method, you may also request removal via our contact form. Including a copy of the message you received will help us process your request promptly.

8. Your Rights

Our website may contain links to external sites operated by partners or affiliates. These sites have their own privacy notices. CINEAK is not responsible for the protection of Personal Data you submit to third-party websites. You should review their privacy notices before providing any information.

You have the following rights under applicable data-protection law:

  • The right to be informed about how your data is used.
  • The right to access Personal Data we hold about you.
  • The right to withdraw consent or opt out of direct marketing.
  • The right to request correction of inaccurate information.
  • The right to request deletion or restriction of processing when permitted by law.
  • The right to object to certain types of processing, including profiling.
  • The right to request that processing be limited while accuracy or legality is assessed.
  • The right not to be subject to decisions based solely on automated processing that significantly affect you.
  • The right to receive your Personal Data in a portable format for transfer to another provider.
  • The right to lodge a complaint with your local Data Protection Authority.

9. Security of Your Information

We take appropriate technical and organisational measures to protect your Personal Data, but we cannot guarantee absolute security. Unauthorised access, technical failures, or events beyond our control may compromise data security. Nevertheless, we aim to maintain a level of protection appropriate to the risk of a personal data breach.

10. Children

Our website and services are not intended for use by individuals under the age of 16. If you are under 16, please ask a parent or guardian before using our website.

11. Contacting Us

For any questions, concerns, or complaints regarding this Privacy Notice, please contact:

CINEAK (Mitra NV)
Kromstraat 110,
2520 Ranst
Belgium
Email: [email protected]

We want your experience with www.cineak.com to be positive. We respect your privacy and strive to ensure fair and lawful processing of your Personal Data.